• Question: One of the first things the program asks me is to download a piece of software from Software Artisans, why do I need to download this and is it safe?
  
  Answer: Downloading this software will allow you to download a whole file with multiple digital files at one time. If you do not down load this file you will have to load each picture one at a time. It takes less than a minute to download the software and our digital photo company assures us that is 100% safe.
   
• Question:  When I click on “Develop Digital Prints” it kicks me out and does not let me proceed, what is wrong?
  
  Answer:  The most common reason for this is that you may have your security set to block pop-up ads. If this feature is enabled then the photo software will not load. You can simply turn it off and back on when you are done uploading.
   
• Question:  If I do not put my credit card in, can I just pay when I pick up my order at my local Econo Foods/T&C store?
  
  Answer:  If you do not put a credit card in with your order the order will not process.
   
• Question:  I just sent my prints, when should I expect them?
  
  Answer:  Pictures uploaded Sunday through Thursday before 9:00pm will be ready at the Econo Foods/T&C store of your choice the next day! Pictures uploaded Friday & Saturday will be ready Monday.
   
• Question:  It seemed to take forever to upload my pictures, is there a faster way to do this?
  
  Answer:  We are currently looking into providing associate assisted workstations with high-speed Internet access at all of our locations.

Your Questions and Comments are always welcome, please feel free to contact us at econo@chartermi.net with any concerns that you may have.

Click here to proceed to the upload page.